Shift Manager

Job Description

JOB DESCRIPTION:

The Manager is an integral part of the management team and is responsible for planning and organization as well as providing leadership to our staff members. Key responsibilities include staff development and retention, cost adherence, building sales, financial results, excellent guest service, and a positive “can do” attitude. The Manager is a brand representative for the Alamo Drafthouse Cinemas and is responsible for upholding the company goals, visions, and mission statement at all times while ensuring our standards of quality and service to the staff and patrons.

Reports to: General Manager

Hourly/Non-Exempt 

DUTIES / RESPONSIBILITIES:

• Manages operations of the venue, which includes daily decision-making, flexibility, staff support, guest interaction, scheduling, and effective planning while upholding standards, product quality, and cleanliness.
• Actively listens to server/guest interaction and effectively directs and develops the staff.
• Maintains staffing at standard labor ratios and ensures the venue is properly staffed to par, at all times. Plans accordingly and proactively hires to seasonal pars.
• Efficiently schedules staff utilizing labor management tools. Posts and communicates schedules in a timely manner.
• Actively engages with the guests during every shift and expects the same from all managers/shift managers.
• Conducts and collaborates timely Performance Reviews with hourly staff.
• Ensures ongoing staff development, including cross-training and advanced positions as performance is recognized.
• Expects and leads strong communication with all areas of the venue (management, trainers, tickets, runners, servers, bar, kitchen, etc.) including daily shift meetings with all staff members.
• Maintains an upbeat presence on the floor during operations and away from the office.
• Maintains the expected ambiance (lighting/sound/temperature levels/presentation) and coaches all staff members to hold that standard at all times.
• Conducts staff meetings when necessary, shift meetings every day, and keeps staff informed on new developments and upcoming events.
• Ensures all staff members adhere to the Company’s uniform standards.
• Ensures a safe working and guest experience environment to reduce the risk of incident, injury, and food handling-related issues.
• Ensures proper security procedures are in place to protect staff members, guests, and company assets.
• Follows the company standard interviewing and hiring procedures.
• Controls the inventory process by managing ordering/receiving and invoice accuracy.
• Accurately performs staff checkouts, following company expectations and proper/safe money handling. All payments are accounted for (cash and credit vouchers), all comps are verified and staff has been properly developed on tip declaration.
• Ensures proper cash handling procedures are followed, including preparing and balancing cash drawers, completing End of Day Reports and cash drops.
• Actively participates in manager meetings.

QUALIFICATIONS:

• One (1) year minimum of high volume venue experience. Prior Alamo Drafthouse experience will be considered in lieu of venue experience. Previous theater management is beneficial.
• ServSafe Certification, local Heath Cards (as required) and TABC Certification are required.
• Must be positive, fun, coachable and open minded.
• Strong verbal and written communication skills.
• Excellence guest relation skills.
• High guest satisfaction expectations and focus.
• Resourceful problem-solving skills.
• Consistently maintain high performance standards.
•  Expected work week of 30- 40 hours; higher volume seasons and heavier work weeks are expected

WORKING CONDITIONS; Work is typically performed in the venue. The noise level in the work environment is usually moderate. The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs.

HAZARDS: Only those present in a normal restaurant setting; no known significant hazards.