Restaurant & Theater Manager (Lake Highlands)

Job Description

Alamo Restaurant & Theater Managers assist the GM in running the day-to-day operations of our venues. They oversee all manner of operations including but not limited to teammate development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, production, and most importantly supporting the team’s & guest’s experience.

They are seasoned restaurant and theater managers with a deep passion for creating experiences and amazing environments in which their teams may thrive. They work hard, play hard, and keep our Mission, Vision, and Core Values at the center of everything they do.

WHAT WE OFFER:
COMPENSATION RANGE: $56,000.00 - $66,000.00 /year plus Incentive Bonus based on Performance

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

CORE ROLE RESPONSIBILITIES:
Grow Revenue + Control Costs

• Within assigned area of responsibility (Bar, Guest Attendants, Concierge, Events, etc.), manages all COGs and maintains relationships with relevant vendors
• Reports back to GM with success and opportunities in operations model to continuously improve
• May assist in the execution of the monthly inventory process
• Executes on action items derived and assigned from P&L and OER analysis by GM 

Optimize the Guest Experience

• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines 
• Lead service from the floor, coordinating the front-of-house team and assisting as needed
• Field patron complaints, taking action to transform unsatisfactory experiences into new opportunities for the team to impress  
• Monitor patron feedback for new ideas, inspiration,and opportunities
• Ensure execution of operational and safety protocols
• Uphold standards of facility and equipment within the venue

Lead Your Team

• Develop a team to build a bench and execute L&D as a means of improving retention 
• Continuously identifies and develops the hourly key leaders in their venue  
• Track performance issues and conduct coaching conversations with team members 
• Celebrate successes with their team 

QUALIFICATIONS: 

• Proven leadership and motivational skills along with displaying a professional appearance and being a positive role model. Must hold self and others accountable to consistently maintain high performance and behavior standards  
• Ideally previous management experience in the Hospitality, Restaurant, and/or Entertainment industry in a similar role.
• Basic computer knowledge (Microsoft Office and G-Suite) and office skills required
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.  
• Effective and efficient problem-solving capabilities
• Experience monitoring and maintaining positive guest relations
• Comfortable with multi-tasking and adapting on the fly

PHYSICAL REQUIREMENTS:

• Must be able to execute light lifting and transport items medium distances, up to 50 lbs
• Must be able to stand in one place for extended periods
• Able to walk up and down stairs many times over a course of hours
• Positions oneself to duck out of view of the guests in the theaters
• Operates POS entry using touch-screen devices.
• Comfortable being in a kitchen environment, housed with equipment including an oven, stove, dishwasher, slicer, fryer, steamer, mixer, and chef’s knives.  Also, frequent exposure to heat, steam, fire, and noise.

OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry, and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
 
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
 
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
 
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.